our Policies

RESERVATIONS: Our services are available by appointment, but we also welcome walk-ins. However, to ensure availability, we recommend that you call at least 24 hours in advance to reserve your preferred spot. Weekends fill up quickly, so if you want a Saturday or Sunday appointment, it's best to give us as much notice as possible. A credit card is required when making a reservation. We will charge a $35 deposit per person to  hold your reservation. The balance will be charged after your appointment.  You can choose to pay with another method to pay your balance if you'd like.

PRE-PAYMENT:  Typically your balance is due after you've finished your massage session.  However, If you would like to prepay for your session, we will add your gratuity as well.  For prepays, we add a small 10% gratuity.  This ensures that the tip is not forgotten.  Gratuity is needed in order to keep our prices as low as possible.  

TAXES:  There is no tax on massage in the state of Tennessee.  However, we do ask that you tip your Therapist.  To recognize outstanding service, tipping 15-20% is customary. 

CANCELLATION: To cancel a reservation, we request the courtesy of a 24-hour cancellation notice by phone. We request a 48 hour notice for cancellation of Sparty Packages. If you cancel less than 24 hours before your reservation or you don’t show up, we must keep your $35 deposit. By comparison, many spas charge 100% of your package fee when not given proper notification. (A lot of effort goes in to scheduling a massage therapist for your particular session. Please give us the courtesy of a 24 hour notice instead of not showing up.)

RESCHEDULING: To reschedule a reservation, we request the courtesy of a 24-hour rescheduling notice by phone.  If you reschedule less than 24 hours before your reservation, we must keep your $35 deposit.  Calling on the day of your appointment to reschedule is the same as cancelling.  (A lot of effort goes in to scheduling a massage therapist for your particular session. Please give us the courtesy of a 24 hour notice instead of calling at the last minute.)

ARRIVE TIME: Please arrive 15 minutes before your scheduled session in order to complete your intake form. If you cannot arrive early, please download the intake form from our website and complete it at home.  Give it to the receptionist as soon as you arrive.  We must start your session at your scheduled time, as to prevent the delay of the next client’s services. If you arrive late, your session time may need to be reduced accordingly, or your package changed.

LOCKERS:  We have lockers for your convenience as a complimentary service to you.   In order to use our lockers, you must leave your driver's license at the front desk.  We will then give you a key and wrist band.  At check-out, please return our key and we will return your driver's license.  

LARGE BAGS:  We ask that you not take large bags passed the reception area.  You may put your necessary items (such as bathing suits, etc.) in a small plastic bag that we will provide. Just ask the receptionist for a bag.  Please leave all large bags in the lockers. 

CELL PHONES:  We encourage the use of cell phones so you can take pictures of your special occasion and the stages of your incredible session.  However, you cannot have your cell phone with you while you are on the massage table.  (It could get damaged by our lotions/oils or could be knocked off of the table by accident.)  Your massage therapist cannot start your massage until your cell phone is put away.

SHOWER FIRST:    Please take a shower before coming to the facility.  In order to keep our Hot Tub Clean and the PH and Alkalinity levels in line, you must take a pre-shower here as well before entering the hot tub.  If you know you are coming to our facility, please do not put on any lotions, oils, base make-up or powders. This helps to keep our towels, robes and hot tubs clean.

MAKE-UP:  Please do not wear heavy make-up to your massage session.  Your make-up will impede the massage process and will clog the pours.  

WIGS/EXTENSIONS:  If at all possible, leave your hair extensions or wigs at home.  They impede the massage sessions by getting in the way of your scalp massage.  

PRICING:  We continue to strive to keep our prices as low as possible.  However, as our costs go up, we occasionally will have to pass the price increase on to our clients.  Therefore, prices are subject to change at any time. 

INTOXICATION:  We absolutely WILL NOT give you a massage if you are intoxicated!  When you are under the influence, your interpretation of pain and pressure is skewed. In addition, there will obviously be a break-down in communication if you are drunk.  PLEASE DO NOT COME IN INTOXICATED or high!  If you do, we will have to refuse service and keep your deposit. 

GUESTS:  If you've purchased a massage for a loved one as a gift, and you want to share the experience with them, you can always do the session together.  We have couple's packages.  However, if you don't want to do the session together, you must wait in the chair area (if a chair is available) until their session is complete. You are NOT allowed to go back to ANY of the rooms with your loved one.  You may dine with them if you'd like. 

CHILDREN:  Children under the age of 18 are not allowed to sit and wait for you to complete your massage session, nor are they allowed to go back into the massage room with you.  We must maintain a relaxed atmosphere at all times. Sometimes children do get restless and would therefore, disrupt your session and/or other's.   Please be respectful of this policy and DO NOT bring your children with you to the Spa unless you would like them to get the massage along with you. 

AGE LIMIT FOR MASSAGE:  As long as a parent is with their child (either receiving the massage beside them as a couple, or in the room supervising, children from age 6-17 can receive our massage services. 

COUPLES:  Typically, we will have a male and female therapist to perform your couple's massage.  Our female therapist will perform the massage on our male clients, and our male therapists will perform the massage on our female clients.  If there is a gender issue, please make us aware of this when booking.  We will TRY to accommodate your request if at all possible.  

TIPPING: To recognize outstanding service, tipping 15-20% is customary. Please remember this when booking an appointment. All of our staff has been involved in making your session memorable, from the receptionists, hostesses, massage therapists, cooks and servers.  Our staff rely on your tips to make a reasonable living. Bow Tie charges a reduced fee per session in order for you to add a tip at check out. 

Thank you for this consideration.

our location

Bow Tie Massage

8050 Dexter Road,

Suite #103,

Cordova, TN 38016

Phone. 901-337-1140

Email. Relax@bowtiemassage.com

"This form is NOT a reservation formThis is so that we can contact you to make your reservation. It helps to make the reservation process easier because it gives us much of the information that we'd ask for if you called. We will call you to get your deposit and to make your reservation as soon as we can. Thank you." 

This is not a reservation form.