At Bow Tie Massage & Spa, we uphold certain policies to ensure a delightful experience for all our guests. Please take note of the following guidelines:


RESERVATION POLICIES

Appointments: While walk-ins are welcome, we recommend scheduling appointments at least 24 hours in advance, especially for weekends. A credit card is required, and deposits are necessary to secure reservations. 

Deposit Policy: A deposit of $50 per person (Monday - Thursday) or $100 per person (Friday - Sunday) is charged to hold your reservation, with the remaining balance due after your appointment. 

Cancellation and Rescheduling: We require a 48-hour notice for rescheduling or canceling an appointment. Late notice will result in a fee or the forfeiture of your deposit. 

Appointment Confirmation: We confirm appointments via email 48 hours before and call/text 24 hours before. Confirmation is essential; failure to respond may lead to cancellation.


ARRIVAL AND SESSION POLICIES

Arrival Time: Please arrive 15 minutes before your scheduled session to complete intake forms and utilize lockers for personal items. 

Late Arrival: Late arrivals may result in reduced session time or adjustments to the package. If your session doesn't include a chair massage, arriving at the scheduled time is acceptable. 

Shower Policy: To ensure maximum efficacy of our oils and lotions, please shower prior to your appointment. 

Makeup and Wigs: Please refrain from wearing makeup to your appointment as it may impede the massage process and unnecessarily clog your pores. If at all possible, please leave wigs at home. Should you wear it to your appointment, you’ll be given a small basket in the massage room to store it during your session. If you choose to leave it on, we will do our best to work around it, but cannot guarantee you’ll enjoy the full effects of your massage.

Locker Usage: Complimentary lockers are provided for your convenience. We recommend storing valuables and large bags in the lockers, as we're not liable for lost items. Large bags are not permitted beyond the lockers. 

Cell Phone Usage: Cell phones can be used for photos, but must be kept away from massage tables to avoid damage or disruption. 

Intoxication: If you arrive for your appointment under the influence, your session will be canceled and your deposit will be forfeited immediately. We do not under any circumstances offer services to intoxicated individuals, it is a safety risk for our staff, customers, and you.


GUEST/CHILD, COUPLES, AND SPA PARTY POLICIES

Guest and Child Policies: Guests accompanying clients must remain in designated areas and are not allowed in treatment rooms. Children under 18 must be receiving a massage to enter the massage area, while children aged 6-17 require parental supervision during massages. 

Couples: For couples' massages, therapists are generally assigned based on gender. Specific preferences may be accommodated upon booking if staff availability permits. 

Spa Parties: We can accommodate up to 8 guests at one time for any special occasion. If you have more than 8 guests, we can do that too, but special arrangements will have to be made in advance.


ADDITIONAL POLICIES

Taxes: There is no tax on massage in the state of Tennessee. 

Tipping: A mandatory gratuity of 10% - 20% is added to your bill at checkout (depending on package).  Additional tips for a satisfactory experience are appreciated. 

No Cash Back: If you have payed for you appointment in cash and later cancel, your refund will be given in the form a gift card. We cannot give you cash back.

Credit Card Processing Fee: There is a small $3 Processing fee for card purchases at checkout. We do accept cash for the processing fee. 

Refund Processing Fee: If you cancel an appointment with the proper 48-hour notice and require a refund of your deposit, we deduct a small $5 processing fee. Alternatively, you can apply the deposit to a future service by keeping it in your account. 

Gift Cards and Certificates: Gift cards expire after 5 years.  They are not refundable. 

Cork and Cake Fees: A $20 cork fee applies per bottle of wine/liquor brought in, and a $4 per person cake fee is applicable for outside cakes.


We appreciate your adherence to these policies, which are in place to ensure a pleasant and relaxing experience for all guests at Bow Tie Massage & Spa. If you have any questions or require further clarification, our friendly staff is always available to assist you.